EXCHANGES / REPLACEMENTS

You have 14 days from the date you receive your package to request an Exchange / Return / Withdrawal for your Online Purchase.

To do so, contact our Customer Service via the dedicated email:

clienti@apocalissesoldout.it

describing the reasons that led you to open the procedure.

ESSENTIAL INFO

You will be required to ship the Items to a post office or via a courier of your choice, bearing the shipping costs and subject to return times that are in no way dependent on ApocalisseSoldOut®.

Ensure that the products are in the same condition in which you received them, with all tags attached. We will only replace or refund New and Unwashed items; therefore, items that have never been worn except for trying them on can be returned within 14 days.

If the inspection of the goods is unsuccessful, i.e., they do not meet the conditions, the package will be sent back to you. If the inspection of the goods is successful, we will proceed as follows: we will send you a Coupon / Discount Code equal to the value of the returned item, which you can use to place a New Order without any time limit. Alternatively, if the item is not available, we will issue a Refund using the same payment method used at the time of purchase on this website (in the case of "Cash on Delivery" payment, the refund will be issued via PayPal or Bank Transfer, to the details provided / declared by the Customer via Email during their request in the procedure indicated above).

The request will be processed within 3-4 business days following the date the returned goods are received at our warehouse.

For Returns / Withdrawals, you are required to complete this Form, which must be sent to the following email address: clienti@apocalissesoldout.it

You will be responsible for shipping the items to a post office or via a courier of your choice, bearing the shipping costs and adhering to return timeframes that are in no way dependent on ApocalisseSoldOut®

Please ensure that the products are in the same condition in which you received them, with all tags attached. We will only replace or refund New and Unwashed items; therefore, items that have never been worn except for trying them on can be returned within 14 days.

If the inspection of the goods is unsuccessful, i.e., they do not meet the conditions, the package will be returned to you. If the inspection of the goods is successful, we will proceed as follows: we will issue a full refund for the item / items, excluding shipping costs and bank transaction fees.

The request will be processed within 3-4 business days following the date the returned goods are received at our warehouse.

The right of return / withdrawal cannot be applied in the case of Personalized Products requested at the time the Order is placed.